FAQs
Shipping is free for orders over $30 with standard shipping. For orders under $30, a shipping fee of $5 is charged.
Standard shipping 2-5 business days. For remote areas, delivery might take up to 10 business days.
Orders are typically processed and shipped within 24-48 hours of placement.
Currently, we ship exclusively within the United States. We are looking to expand and will be offering international shipping shortly.
Once your order has been processed and shipped, you will receive a confirmation email containing a tracking number. You can use this tracking number to monitor the status of your delivery.
If you’re having trouble locating your order, please reach out to us via the messaging system on FITPACE.com or email us directly at help@fitpace.com for assistance.
If you haven’t received your order within the expected delivery time, please contact us through our website or send an email to help@fitpace.com. We’re here to help you resolve any issues with your order promptly.
Choosing the right insoles depends on factors such as your foot shape, arch type, and the activities you engage in. Our website provides detailed information on each product, including recommended uses and compatibility with different shoe types. Additionally, we invite you to explore our detailed blog post. It provides an in-depth look at our various insoles and their specific applications.
Yes, our insoles are designed to fit in most shoes comfortably. Additionally, FITPACE insoles are trimmable, allowing you to customize them for a more precise fit.
To ensure your FITPACE insoles fit perfectly, simply place the insole against your foot, line it, trim any excess material for a precise fit, and then reinsert it into your shoe.
To determine the correct size, first remove the original insole from your shoe and measure its length. Then, compare this measurement with the options on our size chart available here. [LINK] Remember, FITPACE insoles can also be trimmed for a custom fit, ensuring you get the maximum comfort and support.
No, FITPACE insoles are unisex and the sizing is the same for both men’s and women’s footwear. For accurate sizing, please consult our detailed size chart here.
Insole pads enhance your footwear by providing additional shock absorption and energy return, targeting specific areas of your feet for improved comfort and support. Each type of pad offers unique benefits due to variations in materials and densities. Learn more about the different shock pads and their functions here.
Yes, all FITPACE insoles are equipped with our standard Oceanfoam shock pads, which are designed to provide optimal comfort and performance right out of the box.
Absolutely! We offer a range of insole pads separately through our insole customization kit. This kit allows you to tailor the functionality of your insoles to your specific needs by selecting from a variety of pads. Explore the full pad kit here.
Yes, the insole pads are designed to be interchangeable. This feature allows you to switch out the existing pads with different ones from our customization kit, enabling you to adapt your insoles for different activities or comfort needs.
If you find that the default Oceanfoam shock pads do not completely fulfill your requirements for support, comfort, or shock absorption, our full pad kit is an excellent choice. It offers the flexibility to experiment with various insole+pad combinations, helping you achieve the perfect balance for your activities and comfort preferences.
Yes, FITPACE insoles are designed to be machine washable for easy maintenance. To ensure they last longer and retain their quality, please wash them in cold water on a delicate cycle. For detailed instructions on how to properly care for your insoles, visit our comprehensive care guide here.
The insole pads should be cared for in the same way as the insoles themselves. There are no additional care requirements specific to the pads. Simply follow the washing and care instructions provided for the insoles to keep both the insoles and the pads in good condition.
Visit FITPACE.com, select the insoles you need, and add them to your cart. Proceed to checkout and fill in all required shipping and payment information to finalize your order.
We accept a variety of payment methods, including major credit cards (Visa, Mastercard, American Express), PayPal, and other secure online payment options.
The payment should be reflected in your account within 24-48 hours of your purchase.
You can enter your promo code during the checkout process. There will be a specific field where you can input the code before finalizing your purchase.
No, only one promo code can be applied per order. Please use the code that offers the best discount or benefit for your purchase.
The validity period of each promo code varies. Please check the specific details provided with your promo code. These details are typically included in promotional emails or on the promotional offer page itself.
FITPACE is committed to customer satisfaction with our 90-day satisfaction guarantee. You can return products within 60 days for a full refund, or opt for an exchange or store credit within 90 days of your purchase. For your convenience, returns and exchanges are facilitated with a digital shipping label.
Visit our Returns Portal here and enter your order information (order number and shipping ZIP code) to start the process. You can choose either a refund or an exchange for each item. Once you submit your return, you will receive a shipping label or a QR code. Simply package your items and drop them off at the designated carrier location.
Yes, we offer free return shipping on all orders. A prepaid digital shipping label will be provided to you once you initiate a return or exchange.
If you chose a refund, it will be issued to your original payment method. For exchanges, a new order is created and linked to your original order. If you opted for store credit, it will be provided as a Shopify gift card.
Once we receive your returned item at our fulfillment center, your refund will be processed within a few business days. The time it takes for the refund to be reflected in your account can vary depending on your bank or credit card issuer.
Your FITPACE Shopper Account is powered by Shopify. To create one:
- Click on the person icon in the top right corner of the FITPACE website.
- Select Create Account (or Sign Up, depending on the page).
- Enter your email address and create a password.
- Click Create and check your email for a confirmation link.
- Once verified, you can log in and access your account anytime.
Since your FITPACE Shopper Account is powered by Shopify, follow Shopify's password retrieval steps:
- Click the person icon on the FITPACE website.
- Select "Forgot Password?"
- Enter your registered email address and submit the request.
- Check your email for a password reset link from Shopify and follow the instructions.
Yes! You can check out as a guest without creating an account. However, registering for an account lets you:
- ✅ Track your order history
- ✅ Save shipping and billing details for faster checkout
- ✅ Earn and redeem loyalty points
If you didn’t receive a confirmation email after creating an account or logging in:
- Check your spam or promotions folder—sometimes emails get filtered.
- Make sure you entered the correct email address during sign-up.
- Wait a few minutes, as emails may take some time to arrive.
If you still don’t receive it, try resending the email or contact Shopify support team for help.
Yes! Your FITPACE Shopper Account is powered by Shopify, meaning you log in using Shopify’s customer account system.
Your store credit is automatically linked to your FITPACE shop account and can be applied to your purchases at checkout. Here’s how to use it:
- Ensure you're signed in to your account before making a purchase.
- Add items to your cart.
- On the payment page, your available store credit will be displayed.
If applicable, it will be automatically deducted from your total. If your store credit doesn’t cover the full amount, you’ll be prompted to pay the remaining balance using your preferred payment method.
Your credit/debit card information is used solely to process transactions for your orders. We use secure, encrypted methods to handle payment details and ensure your information is protected. We do not store your card information beyond the transaction process.
FITPACE is committed to safeguarding your privacy. We employ robust security measures and encryption to protect your personal data. For more details, please review our Privacy Policy.
‼️️ Personalization pads are specifically designed to be paired with FITPACE insoles. They are not intended for use with other insole brands. Please note that the actual insoles are not included with the kit and need to be purchased separately.
